Refund Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Our Commitment to Quality

We are dedicated to providing high-quality automotive services and ensuring customer satisfaction. Our goal is to perform repairs correctly the first time using quality parts and professional techniques. If you are not satisfied with our work, we will work with you to resolve any concerns.

2. Warranty Coverage

All repair work performed at Mcginley's Auto Repair is covered by our comprehensive warranty:

• Duration: 2 years or 24,000 miles, whichever occurs first
• Coverage: Parts and labor related to the original repair
• Transferability: Non-transferable, applies to original customer only
• Geographic Scope: Service must be performed at our facility

3. Warranty Claims Process

If you experience issues related to warranty-covered work:

1. Contact us immediately at (765) 482-0304 or visit our shop
2. Provide documentation including your service receipt and warranty information
3. Schedule inspection so our technicians can diagnose the issue
4. Review findings with our service advisor to determine warranty coverage
5. Receive repair at no charge if covered under warranty

4. What Our Warranty Covers

• Defective parts installed by our shop
• Faulty workmanship or installation errors
• Related components that fail due to our work
• Repeat repairs for the same issue
• Labor costs for warranty-covered repairs

5. What Our Warranty Does NOT Cover

• Normal wear and tear: Items that naturally wear out over time
• Routine maintenance: Oil changes, filters, belts, and similar consumables
• Misuse or abuse: Damage from improper use or neglect
• Accidents: Damage from collisions or impact
• Modifications: Changes made by other shops or individuals
• Environmental damage: Flood, fire, vandalism, or acts of nature
• Customer-supplied parts: Parts not purchased from us

6. Refund Circumstances

While most issues are resolved through warranty repair, refunds may be considered in specific circumstances:

Immediate Refund Situations

• Work not performed as authorized
• Services canceled before work begins
• Incorrect services performed
• Overcharging or billing errors

Partial Refund Considerations

• Multiple repair attempts for the same issue without resolution
• Work completed but not meeting agreed specifications
• Customer dissatisfaction with service quality (evaluated case-by-case)

7. Refund Request Process

To request a refund:

1. Contact us within 30 days of the service date
2. Provide documentation including receipts and description of concerns
3. Schedule a meeting with our service manager to discuss the issue
4. Allow inspection of the work and vehicle if necessary
5. Participate in resolution discussion to find an acceptable solution

8. Resolution Options

We offer several resolution options depending on the situation:

• Re-repair at no charge: Correcting the original issue under warranty
• Partial refund: Refunding a portion of the service cost
• Full refund: Complete refund in qualifying circumstances
• Service credit: Credit toward future services
• Alternative solutions: Other arrangements based on specific situations

9. Refund Timeline

10. Parts Return Policy

For warranty-covered repairs requiring part replacement, we will retain defective parts for warranty claims with manufacturers. Customers may request to see removed parts before disposal. Refunded parts remain the property of the shop.

11. Customer-Supplied Parts

Parts supplied by customers are installed at the customer's risk. We provide labor warranty only and cannot refund costs for customer-supplied parts that fail or prove incompatible. We recommend purchasing parts through our shop to ensure compatibility and full warranty coverage.

12. Diagnostic Fees

Diagnostic fees are generally non-refundable as they cover time and expertise required to identify problems. However, diagnostic fees may be applied toward repair costs or refunded if we are unable to identify the issue or if no repair is authorized.

13. Dispute Resolution

If you are not satisfied with our initial resolution, we encourage further discussion with our management team. We are committed to fair resolution of all customer concerns and will work diligently to find an acceptable solution.

14. Limitations

Our total liability for any service is limited to the amount paid for that specific service. We are not responsible for consequential damages, loss of vehicle use, towing charges, rental cars, or other indirect costs unless specifically agreed to in writing.

15. Contact Information for Refund Requests