Privacy Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Schedule service appointments
• Contact us via phone, email, or contact forms
• Visit our physical location
• Provide feedback or reviews

This information may include: name, email address, phone number, mailing address, vehicle information (make, model, year, VIN), and service history.

Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and general location information
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To schedule appointments, provide automotive services, and communicate about your vehicle
• Customer Support: To respond to inquiries, provide customer service, and address concerns
• Business Operations: To maintain service records, process payments, and manage our business
• Communication: To send service reminders, maintenance notifications, and important updates
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted vendors who assist with business operations (payment processing, appointment scheduling software)
• Legal Requirements: When required by law, court order, or government regulation
• Business Protection: To protect our rights, property, or safety, or that of our customers or others
• Consent: With your explicit consent for specific purposes

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website performance and usage
• Provide a better user experience
• Enable certain website functionalities

You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encrypted data transmission and storage
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure disposal of personal information

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and vehicle history may be retained for extended periods for warranty and service continuity purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request information about the personal data we collect and process
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Portability: Request a copy of your data in a commonly used format
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy on our website and update the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Information